Privacy Notice
Last updated: 9 November 2026
Who we are
Nest Facility Management Ltd (“Nest”, “we”, “us”) is the controller of personal information used for website enquiries and business relationship administration. We are a private limited company registered in England and Wales, company number 17479260. Our registered office address is shown in the footer of this page.
For privacy questions or rights requests, email info@nestfm.co.uk or write to our registered office.
This notice covers our website and business contacts. It is not a notice for our staff or for residents of properties where we work; client-controlled resident information is handled under separate instructions and contractual arrangements.
What we collect
We collect information you provide when enquiring, requesting a quote or using our services. This may include your name, organisation, role, email, phone, property location, service requirements and correspondence.
For agreed services, we may receive relevant property documents and contractor or authorised site-contact details. Please do not send residents’ personal information unless we have agreed a lawful and secure way to handle it.
Our website hosting provider may process IP addresses, device and browser details and security logs when you visit the site.
We may obtain limited professional contact information from public business websites, directories and public property registers when assessing potential business opportunities. This may include a business name, relevant role, published business contact details and the source. Public availability does not remove your data protection rights.
Why we use it and our lawful bases
- Enquiries and quotes: steps at your request before entering into a contract where you are the prospective contracting individual; otherwise our legitimate interests in handling business enquiries.
- Agreed services and relationships: performance of a contract with you where applicable; otherwise our legitimate interests in administering services and communicating with authorised business contacts.
- Required records: compliance with applicable legal obligations, including accounting obligations.
- System protection and disputes: legitimate interests in security, preventing misuse and establishing or defending legal claims.
- Limited business research: legitimate interests in identifying relevant organisations and maintaining accurate business records, assessed against individuals’ interests and rights. Electronic marketing rules also apply; inclusion in our records is not automatic permission to contact someone.
An enquiry is not consent to unrelated marketing. Any consent-based marketing will be explained separately, with a way to withdraw consent.
Who receives information
Access is limited to authorised people who need information for the relevant work. We use service providers for website hosting, email, document storage and administration, who process information on our behalf.
Where necessary for agreed work, we share relevant property and contact details with appointed contractors. We may share information with professional advisers, insurers, regulators or public authorities where lawful and necessary. We do not sell personal information.
International processing
Some of our service providers may process information outside the UK. Where personal information is transferred outside the UK, we rely on UK adequacy regulations or appropriate safeguards required by UK data protection law. Contact us for more information.
Retention
We keep information only as long as needed for its purpose, our legal obligations or legal claims. Enquiries that do not lead to work are deleted once they are no longer needed to respond and follow up. Client and service records are kept for as long as needed to deliver the service and to meet legal, accounting and insurance requirements. Business research records are reviewed and irrelevant records are removed. We may keep a minimal suppression record to honour an objection to marketing.
Your rights
Depending on the circumstances, you may have rights to access, correction, erasure, restriction, objection and portability. Where we rely on consent, you may withdraw it without affecting earlier lawful processing. You have an absolute right to object to processing for direct marketing.
Email info@nestfm.co.uk to make a request. We may need to verify your identity. Some rights depend on the lawful basis and applicable exemptions.
Required information
We need your contact details and basic service details to handle your enquiry. Without them, we may be unable to respond or prepare a quote.
Security and complaints
We use appropriate organisational and technical measures to protect information. Contact us before sending confidential records so we can agree a suitable method.
Raise concerns with us at info@nestfm.co.uk. You can also complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint.
Cookie Notice
Cookies are small files stored on your device. Similar technologies can also store or access information on your device.
This website does not set cookies or use local storage and does not use analytics, advertising, tracking pixels, embedded maps, videos or chat widgets, so there is no cookie banner. If that changes, we will update this notice and ask for your consent before using any optional cookies.
You can control or delete cookies at any time through your browser settings.
Updates
We update this notice when our practices change. The date above identifies the current version.